Privacy Policy
At Ella Mountain View Hotel, we are committed to protecting your personal information and being transparent about how we collect, use and safeguard your data. Please read this policy carefully before using our website or making a booking.
This Privacy Policy applies to Ella Mountain View Hotel, located at No. 32, Wellawaya Road, Ella, Sri Lanka ("we," "our," or "us"). It describes how we collect, use, share and protect personal information when you visit our website at ellamountainview.shop, make a booking, or interact with us in any way. By using our website or services, you agree to the practices described in this policy.
Information We Collect
We collect personal information that you voluntarily provide to us, as well as certain data automatically gathered when you use our website. The types of information we may collect include:
- Booking Information: Full name, email address, phone number, nationality, check-in and check-out dates, number of guests, and room preferences.
- Contact Form Data: Name, email, phone number, subject and any message you submit through our website contact form.
- Payment Information: Payment details are processed securely through Booking.com or your chosen payment provider. We do not store your card details on our servers.
- Communication Records: Emails, messages or calls between you and our team, including enquiries, complaints and special requests.
- Technical Data: IP address, browser type and version, time zone, pages visited, referring URLs and device information collected automatically when you visit our website.
- Cookie Data: Information collected via cookies and similar tracking technologies as described in Section 04.
How We Use Your Information
We use the personal information we collect for the following purposes:
- To process and confirm your room bookings and reservations.
- To communicate with you about your stay, including confirmations, reminders and updates.
- To respond to your enquiries, special requests and complaints promptly.
- To arrange airport transfers, tours or activities you have requested.
- To improve our website, services and guest experience based on feedback and usage patterns.
- To send you relevant promotional content, offers or news about Ella Mountain View Hotel — only if you have opted in or we have a legitimate interest to do so.
- To comply with our legal obligations under Sri Lankan law and applicable international regulations.
How We Share Your Information
We may share your personal information with trusted third parties in the following limited circumstances:
- Booking Platforms: If your reservation is made through Booking.com or another online travel agency, that platform's privacy policy also applies to the information you provide to them.
- Service Providers: We may share data with service providers who help us operate our business — such as website hosting, email services and analytics tools — under strict confidentiality agreements.
- Tour & Activity Partners: If you book a tour or excursion through us, we may share your name and contact details with local tour operators solely to fulfil your request.
- Legal Requirements: We may disclose your information if required to do so by Sri Lankan law, court order, or governmental authority.
We do not transfer your personal data outside Sri Lanka except where necessary to provide the services you have requested (for example, through international booking platforms).
Cookies & Tracking
Our website uses cookies and similar technologies to enhance your browsing experience. A cookie is a small text file placed on your device when you visit our site.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for the website to function correctly | Session |
| Analytics | Help us understand how visitors use our site (e.g. Google Analytics) | Up to 2 years |
| Functional | Remember your preferences and settings | Up to 1 year |
| Marketing | Used to display relevant ads on other platforms | Up to 90 days |
You can control and delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.
Data Security
We take reasonable and appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, disclosure or alteration. These include:
- SSL encryption on all pages of our website (https://).
- Restricted access to personal data — only authorised staff handle guest information.
- Secure storage and regular review of our data handling practices.
- Payment transactions processed securely through PCI-DSS compliant platforms.
Your Rights
Depending on your country of residence, you may have the following rights regarding your personal data:
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
Third-Party Links
Our website may contain links to third-party websites such as Booking.com, Google Maps, TripAdvisor and social media platforms. These websites have their own privacy policies, and we encourage you to review them before providing any personal information.
We are not responsible for the content, privacy practices or security of any third-party websites linked from our site. The inclusion of a link does not imply our endorsement of that website.
Children's Privacy
Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at [email protected] and we will take steps to delete that information.
Families are of course warmly welcome to stay at Ella Mountain View Hotel — our children's privacy policy relates only to the collection of data via our website.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this policy periodically. Your continued use of our website after any changes are posted constitutes your acceptance of the updated policy.
Contact Us About Privacy
If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with us:
Your Data is Safe with Us
We Are Always Here
to Help
If you have any questions about this Privacy Policy, want to access your personal data, or simply wish to learn more about how we handle your information — our team at Ella Mountain View Hotel is happy to assist. We aim to respond to all privacy enquiries within 30 days.
